Healthcare professional portal

Access referral information, eligibility requirements, and House-specific intake contacts for families travelling for pediatric medical care or high-risk pregnancy services.

Before submitting an online referral

Please review the following eligibility requirements and medical criteria before referring a family to Ronald McDonald House® Alberta.

Authorized referrers

Online referrals must be completed by a hospital social worker, charge nurse, or active member of the patient’s medical team.

Returning families

If a family has stayed at a Ronald McDonald House® Alberta location within the last 12 months, do not submit an online referral. The family must contact the House directly by phone or email to request a return stay.

Eligibility requirements

Patient criteria

The patient must meet one of the following criteria:

  • A child 18 years of age or younger receiving medical treatment at a nearby hospital or clinic, or
  • An expectant mother experiencing a high-risk pregnancy

 

Geographic origin

The family’s primary residence must be located outside the city limits of the Ronald McDonald House® location they are requesting.

 

Caregiver age requirement

At least one caregiver staying at the House must be 18 years of age or older.

 

Room capacity

Room capacity varies by location, but standard family suites typically accommodate up to 4-5 family members. If a family requires a larger space or has unique accommodation needs, please contact the requested House directly before submitting a referral.

Submit a House referral

Referral forms are managed through an external system and are specific to each House location. Please select the House closest to the patient’s care location below to begin a referral for a family that has not stayed at a Ronald McDonald House® Alberta location within the past 12 months.

Please ensure you have the following information available:

  • Patient medical details
  • Caregiver contact information
  • Primary home address

After-hours notice

If you are referring a family to the Medicine Hat or Red Deer House between 9:00 PM and 7:00 AM, online referral forms are not actively monitored. Please use the House Contact Directory below to call the appropriate House directly and complete the referral by phone.

Need support with a referral?

For returning families, complex accommodation requests, or urgent after-hours intakes, please contact the appropriate House’s Family Services team directly.

 

Calgary House

Family Services Team
Phone: 1-403-240-3000 (Extension 129)
Email: familyservicescalgary@ronaldmcdonaldhousealberta.org

 

Edmonton House

Family Services Team
Phone: 1-780-439-5437 (Option 1)
Email: familyservicesedmonton@ronaldmcdonaldhousealberta.org

 

Medicine Hat House

Family Services Team
Phone: 1-403-487-6166
Please note: Direct email intake is not available. Please call for inquiries.

 

Red Deer House

Family Services Team
Phone: 1-403-340-2007 (Extension 1)
Please note: Direct email intake is not available. Please call for inquiries.

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